WORK

Six years of building,
shipping, and leading.

From customer care to communications coaching, reporting infrastructure, and full-stack web development — here is how my career has progressed.

EXPERIENCE

Jan 2025 — Present

Freelance

Denver, CO

Web Developer

  • ▸Design, build, host, and maintain responsive websites for local businesses and entrepreneurs.
  • ▸Implement e-commerce and booking systems with secure checkout via Stripe and PayPal.
  • ▸Deliver analytics reporting, SEO optimization, and ongoing site maintenance for all clients.
  • ▸Current portfolio includes 5 live sites across music, automotive services, and personal branding verticals.
HTMLCSSJavaScriptShopifyGoogle AnalyticsSEO

Jun 2023 — Present

Deckers Brands

Denver, CO

Social Media & Communications Coach

  • ▸Built reporting frameworks consolidating multi-source data for leadership visibility across Social Media and Product Reviews.
  • ▸Designed Power Automate and Microsoft Forms workflows to automate daily tracking with zero manual overhead.
  • ▸Collaborated with Analytics, QA, Legal, and Operations teams on cross-functional reporting and content accuracy.
  • ▸Coach a small team responding to low-rated product reviews across four brands within legal SLA timeframes.
  • ▸Contribute to and distribute monthly Operations Newsletter to hundreds of employees while collaborating with other operations teams.
Power AutomateTableauPower BIGladlyCordialCross-functional

Sep 2021 — Jun 2023

Deckers Brands

Denver, CO

Social Media & Communications Representative

  • ▸Managed social-first support across 18 accounts totaling 4.2M+ followers, handling ~140k annual contacts.
  • ▸Led Help Center consolidation effort — reviewed 456 articles and consolidated to 92 for improved usability.
  • ▸Created operations and training resources used department-wide across multiple brands.
  • ▸Collaborated with marketing teams across UGG, HOKA, Teva, Sanuk, and Koolaburra to communicate product launches.
Sprout SocialSprinklrPowerReviewsContent Management

Oct 2020 — Sep 2021

Deckers Brands

Denver, CO

Customer Care Representative

  • ▸Delivered multi-channel support for UGG, HOKA, Teva, Sanuk, and Koolaburra by UGG.
  • ▸Standardized case documentation and created reusable knowledge flows for escalations.
  • ▸Built strong foundation in customer experience systems and cross-brand policy knowledge.
Oracle E-Business SuiteGladlyCustomer Experience
Download Full Resume ↓

PDF · Updated April 2026

SKILLS

Tools and technologies

Development

JavaScriptHTMLCSSReactNext.jsSQLGitResponsive Web Design

Data & Reporting

TableauMicrosoft Power BIPower AutomateGoogle AnalyticsHotjarMicrosoft Forms

Platforms & Tools

ShopifyGladlyCordialPowerReviewsSprout SocialMicrosoft 365OneDrive

Professional

Cross-functional CollaborationTechnical WritingContent ManagementProcess ImprovementEmployee TrainingProject ManagementSLA Management